Refund Policy
Effective August 18, 2026
This Refund & Return Policy governs any refunds or returns relating to products purchased from spartalabs.net (the "Site"), operated by Sparta Labs, LLC ("Sparta Labs," "we," "us," or "our"). It is incorporated into and subject to our Terms of Service (/legal/terms-conditions). By placing an order, you agree to the terms below. Shipping is covered in our Shipping Policy (/legal/shipping-policy).
9. All Sales Final: 30-Day Exchange Policy
All sales are final, and we do not offer refunds for change of mind. We do offer a thirty (30) day exchange policy: any unopened product may be exchanged within 30 days of delivery. To qualify, the product must be unused and unopened, with the factory seal intact, in its original packaging, and must have been stored as directed since delivery.
To start an exchange, contact us at the email below with your order number, the item(s) you wish to exchange, and the replacement item(s) you would like. We will confirm eligibility and email you a prepaid return shipping label: the return shipment is free; we cover the label.
Once the product arrives and passes inspection (seal intact, packaging original), we will ship the replacement. If the replacement costs more, we will invoice the difference before shipping; if it costs less, we will issue the difference as Sparta Labs store credit.
Because our products are research compounds whose integrity, storage, and handling cannot be verified once a seal is broken, products that have been opened, reconstituted, diluted, or improperly stored cannot be exchanged, except as provided in Sections 10 and 11 below or as required by applicable law.
10. 30-Day Lab-Verified Guarantee
We stand behind the identity and purity of every batch. If, within 30 days of delivery, the Certificate of Analysis (COA) for your batch does not match the product you received, or the batch does not meet our stated purity standard of at least 99% by third-party HPLC, contact us at the email below with your order number and the batch ID printed on your vial (or on your order confirmation).
If our verification, against the batch's COA or a repeat third-party HPLC assay, confirms the discrepancy, we will refund or replace the affected item(s), at our option, and will notify you of the outcome. This guarantee covers verified identity or purity discrepancies only. It is not a change-of-mind or satisfaction guarantee, and it does not apply to product that has been diluted, altered, or improperly stored after delivery.
This guarantee is separate from and in addition to the 30-day exchange right in Section 9 and the damaged, defective, or incorrect-order remedy in Section 11.
11. Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or if you received the wrong item, contact us within 7 days of delivery at the email below. Please include your order number and clear photographs of the product, packaging, and shipping label. If we confirm the issue, we will, at our discretion, provide a replacement or a refund for the affected item(s). Do not discard the product or packaging until the claim is resolved.
12. Order Cancellations
You may request cancellation of an order before it has been dispatched by contacting us promptly. Once an order has been processed or shipped, it can no longer be canceled; after delivery, eligible items may instead be exchanged under Section 9.
13. Refused or Undeliverable Shipments
If a shipment is refused or returned as undeliverable due to an incorrect address, refusal at delivery, or failure to meet eligibility or verification requirements, any refund (if offered at our discretion) will be net of original shipping costs, return-shipping fees, and any applicable processing fees.
14. How Refunds Are Issued
Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed and to appear on your statement, depending on your payment provider. Shipping charges are non-refundable except where the error was ours.
15. Contact
For shipping questions or to start a damaged/incorrect-order claim, contact:
Sparta Labs, LLC
Sparta Labs, LLC, 1501 Belle Isle Ave Suite 110, Mount Pleasant, SC 29464
Email: support@spartalabs.net
Research-Use-Only Notice
All products listed on this Site are intended for laboratory and in-vitro research applications only. These statements have not been evaluated by the U.S. Food and Drug Administration. Products offered by Sparta Labs are research compounds and are not intended to diagnose, treat, cure, or prevent any disease.
